Therese Feeney & her Person in Charge Catherine Kelleher Connor
To the people we support…
We are dedicated to including you in decisions about the future of Ability West. Our commitment is to help you “Live Your Best Life,” ensuring you have every opportunity to enrich your journey.
WE PLEDGE TO
Remain responsive to your changing needs.
Enhance and increase our respite offereing
Support you with any health challenges you encounter.
Provide you with a solid sense of security, assuring you that we will always be there for you.
Your well-being and involvement will be at the heart of everything we do - always.
To OUR FAMILIES…
We are dedicated to enhancing our communication and contact with you. We will keep you informed and updated on actions and improvements we are undertaking.
OUR PROMISES TO YOU INCLUDE
Addressing your feedback or complaints promptly and resolving them to your satisfaction.
Actively listening to your concerns and making every effort to address any issues you raise regarding your family member’s care.
Operating in an inclusive manner to significantly improve our interactions with family members and carers.
A commitment to ensure that you are not just informed but also heard, and that your concerns are acted upon to enhance the care and support of your loved one.
To OUR management and staff…
We are dedicated to fostering a positive working environment that prioritizes your growth, safety, and well-being. We are committed to creating a culture where you feel empowered to develop professionally and personally while providing exceptional care to those we support.
OUR COMMITMENTS TO YOU INCLUDE
Ensuring a healthy work/life balance with schedules that accommodate your needs and those of your family.
Establishing robust communication channels to keep you informed about any changes, developments, and our progress in implementing the strategic plan.
Recognizing and appreciating your contributions to our organization.
Making Ability West a place where you feel valued and supported, enabling you to be the best version of yourself.
Acknowledging that your dedication is invaluable to us, and re-iterating that we will strive to create an environment where you can thrive professionally and personally.
